The role requires upholding the values of our client and maintaining the highest service standards. The candidate will report directly to the Head Chef and will be responsible for managing all catering service personnel, including supervisors, waiters, and baristas. The team is quite established and also  include many creatives who are working in the media sector on a part-time basis so key for the manager to be hands on, able to lead by example and gain the respect of the team by displaying professional integrity and demonstrating the highest customer service standards. 

There are daily breakfast and lunch services for ~300 colleagues across the two restaurant sites ( within close proximity), as well as coffee bar service throughout the day in both locations. There are also ad-hoc events such as private dinners, corporate events etc. which require staffing and management. 

Your responsibilities 

• Direct and maintain service standards across two sites, delegating tasks as necessary.
• Oversee service team performance and lead service staff.
• Conduct performance reviews, identifying areas of success and improvement.
• Manage financial budgets and monitor costs.
• Hire and train staff, including temporary and agency staff.
• Schedule staff rosters.
• Handle employee issues and conflicts.
• Ensure customer service satisfaction and build customer confidence.
• Manage inventory and order supplies.
• Maintain environmental, food safety, health and safety, and sanitation practices.
• Stay updated with current industry food and beverage trends.
• Foster creativity in food and service ideas.
• Coordinate for events, ensuring smooth execution and customer satisfaction.
• Excellent communication skills.
• Ability to make prompt decisions.
• Patience and multitasking abilities.
• Strong team and time management skills.
• Conflict resolution skills.
• Ability to elicit and handle customer reviews effectively.
• Empathetic and understanding nature.
• Fairness and cooperativeness.
• Ability to inspire and motivate employees.
• Optimistic and positive attitude
  

About you 

You must be a fantastic communicator with a warm personality with a genuine love of hospitality and superb customer facing skills

You will ideally come from a high end restaurant hospitality backgroud and have experience also within in a corporate setting fantastic with logistics as you will be overseeing two restaurant sites and also have experience in events. Well presented with both excellent written and spoken English is essential. 

You will have experience  in managing large teams ( approx 25/30) and the ability to work in a multis faceted operation covering two sites/coffee shops/ events (generally one or two per month)

• Excellent communication skills.
• Ability to make prompt decisions.
• Patience and multitasking abilities.
• Strong team and time management skills.
• Conflict resolution skills.
• Ability to elicit and handle customer reviews effectively.
• Empathetic and understanding nature.
• Fairness and cooperativeness.
• Ability to inspire and motivate employees.
• Optimistic and positive attitude.

Company Values 

Entrepreneurialism

Innovation

Client First

One Team

Our people work together to make extraordinary things happen. We share our ideas, skills, and knowledge so that great ideas can flourish. Everyone has a role to play and every role matters.       
Complete Integrity

A Force for Good

Individually and collectively, we look for opportunities to contribute to society through charitable and support initiatives. We wish to set ourselves ambitious, measurable and data driven corporate responsibility targets.

Benefits 

Health and Wellness

• Breakfast & lunch provided daily 
• On-site baristas
• Healthy snacks 
• State of the Art Gym on-site – classes, personal training
• Cycle to work scheme
• Bike lockers and showers.
• 25 days of paid annual leave
• Training budget of 5k 
• Annual discretionary bonus award.
• Private medical insurance
• Dental insurance
• Life assurance
• Travel insurance
• Generous pension and retirement savings plans.
• Regular social events (in office quizzes, band nights etc)
• Charity events & opportunities to get involved
• Give as you earn.