We are looking for an experienced and dynamic Account Manager to join our team and build long-lasting relationships with our clients while expanding our portfolio of business.

Key Responsibilities

• Client Relationship Management:
  • Cultivate and manage relationships with key clients across various industries including corporates, wedding planners, caterers, venues, members' clubs, and brands.
  • Act as the main point of contact for both existing clients and new inquiries, ensuring the highest level of customer satisfaction.
  • Regularly check in with clients to ensure their needs are met, address any issues, and provide tailored solutions to enhance their experience.
• Portfolio Growth:
  • Identify opportunities for expanding the client portfolio by understanding clients' evolving needs and offering bespoke tableware solutions.
  • Develop strategies to grow and retain existing accounts, increase rental volume, and introduce new products/services to clients.
  • Drive repeat business by fostering strong, long-term relationships and exceeding client expectations.
• Networking & New Business Development:
  • Leverage your existing network of contacts within the London events industry to build new business opportunities and drive brand awareness.
  • Work closely with the marketing and business development teams to identify new avenues for business growth.
  • Attend industry events, trade shows, and networking events to strengthen connections and bring in new leads.
• Cross-functional Collaboration:
  • Work closely with the operations and logistics teams to ensure seamless delivery and collection of tableware to clients.
  • Coordinate with the design team to ensure our collections meet the specific requirements and aesthetics of each client.
  • Collaborate with the sales and marketing teams on promotional efforts and strategy development.
• Reporting & Administration:
  • Maintain accurate and up-to-date records of client communications, sales pipelines, and business development activities in the CRM system.
  • Provide regular reports to senior management on client feedback, project status, and revenue growth.

About you 

• Experience:
  • At least 3-5 years of experience in account management in the London luxury events sector within sales, or client services
  • Proven success in managing and growing client accounts, within luxury sectors (events, weddings, corporate functions).
  • A strong, existing network of contacts in the events industry, including connections with wedding planners, venues, caterers, corporates, and members’ clubs.
  • An effective networker who regularly attends industry events 
• Skills:
  • Excellent communication, negotiation, and interpersonal skills.
  • Strong organizational skills and the ability to manage multiple client accounts simultaneously.
  • A client-focused approach, with the ability to understand clients' needs and provide tailored solutions.
  • Experience in using CRM systems and Microsoft Office Suite (Word, Excel, PowerPoint).
• Personal Attributes:
  • A positive, “can-do” attitude with a professional and polished and well-presented demeanor.
  • A proactive, self-motivated, and results-oriented individual.
  • Strong attention to detail and high standards of customer service.
  • A passion for luxury brands and the events industry.
  • A self starter would suit a candidate who is used to organizing and maximizing their day. 

What We Offer

38 - 40 k plus 20% ote  package of £45600 - 48,000 

Monday - Friday - 9- 5 / 10-6  (1 or 2 remote days ) 

• Competitive salary with performance-based incentives.
• Opportunity to work with a dynamic and creative team in a growing business.

• Hybrid Working (1 or 2 days from home)
• Access to an exclusive network of clients and suppliers in the events sector.
• A vibrant and supportive work environment that values creativity and personal development.
• 20 days annual leave; Holiday entitlement increases with years of service up to 30 days
• Employee discount.